Village Craft And Candle Reviews

Villagecraftandcandle.com offers a range of candle making supplies with prices that cater to various needs. For example, a 5oz Measuring Cup is priced at $5.25, and products from their Traditional Collection start from $17.99. They also provide resources on how to price candles, considering both variable and fixed costs, to help customers determine the best pricing strategy for their candle creations. Additionally, the website offers wholesale pricing for bulk orders, including soy wax and exclusive fragrances, with special coupon codes and pail pricing available upon preorder.

Villagecraftandcandle.com offers a payment method called Sezzle. Sezzle is a payment service that allows customers to make a purchase now and pay it over a period of time in interest-free equal payments without affecting their credit. This option will appear in the payment part of the checkout process, and customers need to create an account with Sezzle in order to use it. It's also noted that ordering online is easier as it provides a payment method, address, phone number, and both parties get a saved record of the order. However, if customers have a hard time with ordering online, they can call in for customer support and the representative will be happy to walk them through the online ordering process. Please note that phoning an order in will not place it as priority and in fact, it makes the process longer by placing orders over the phone. Returns for Store Credit will be refunded in full, returns requesting a refund with the original method of payment will be subject to an $8.95 processing fee, which will be deducted from the overall refund. For customer initiated returns, return shipping cost will be deducted from the overall refund, for errors in fulfillment, Village Craft & Candle will assume responsibility of the return shipping cost. If for some reason a return is allowed and it is not due to an error, the shipping costs will be deducted from the refund. Original and return shipping charges are not refundable. If a promotional voucher, code or certificate was used for all or part of an item that is being returned, that part of the refund will be credited to the customer's account, available to use the next time they place an order at villagecraftandcandle.com. This does not apply if the promotion has expired.

Villagecraftandcandle.com offers a payment service called Sezzle which allows customers to make purchases and pay over time in interest-free equal payments. This option is available during the payment part of the checkout process, and customers need to create an account with Sezzle to use this service. Additionally, the website accepts online orders and provides a saved record of the order, which includes the payment method, address, and phone number. It is recommended to order online for efficiency, as calling in an order will not expedite the process and is generally reserved for clients without internet access or those who have difficulty navigating the internet.

At Village Craft & Candle, returns are not permitted on fragrances due to the potential to compromise their integrity. It is recommended to purchase in smaller quantities to determine personal preference. However, within 30 days of receipt of goods, any product in its original condition (excluding fragrance) can be returned. Products that have been used cannot be returned. The original order shipping cost is non-refundable and returns will be shipped back to Village Craft and Candle at the expense of the customer.

For concerns with product quality, or damage in transit, reaching out to the Contact Us page is advised. Photos/videos may be required for return authorization. Village Craft & Candle offers VCare Shipping Protection, a low-cost and optional shipping protection, to offer additional coverage in the event that a package gets lost, stolen, or damaged while in transit.

Returns for Store Credit will be refunded in full, returns requesting a refund with the original method of payment will be subject to an $8.95 processing fee, which will be deducted from the overall refund. For customer initiated returns, return shipping cost will be deducted from the overall refund, for errors in fulfillment, Village Craft & Candle will assume responsibility of the return shipping cost. If for some reason a return is allowed and it is not due to an error, the shipping costs will be deducted from the refund. Original and return shipping charges are not refundable.

If a promotional voucher, code or certificate was used for all or part of an item to be returned, that part of the refund will be credited to the account, available to use the next time an order is placed at villagecraftandcandle.com. This does not apply if the promotion has expired.

Regarding the shipping policy, all orders will be shipped to the customer as there is currently no pick up option. Orders are processed Monday to Friday. If an order is placed outside of shipping hours, it will be received upon open of the next business day. If Canpar is selected as the shipping method, a signature will be required for the parcel when it arrives unless stated otherwise in the order instructions. Canpar will not ship to a P.O. Box, so a physical street delivery address must be included. Canada Post no longer requires a signature. If Canada Post is to “not safe drop”, it should be indicated in the order special instructions. While working towards next day shipping, orders currently have a 2-3 day processing time depending on the season. This means that from the time the order is received to when the carrier picks it up, takes between 2-3 business days. Please note that shipping time is in addition to processing time. Orders are received every business day morning and checked throughout the afternoon.

Yes, Village Craft and Candle accepts phone orders, but it is preferred that customers place their own orders online as it is more efficient. Calling in an order will not expedite the process and may actually prolong it, as phone orders can only be taken during business hours and may require back and forth communication to complete.

To choose the right wick for your candles, you will need to consider the type of wax you are using and the diameter of the candle vessel or mold you are using. Then, you can refer to the wick chart on the Village Craft and Candle website for recommendations.

To fix sinkholes around the wick of your candle, you can poke holes around the wick and use a heat gun to melt the wax until the holes are filled.

No, Village Craft and Candle does not offer a rush order option. All orders are processed in the sequence they are received, and every customer is considered important.

No, the 3 soy waxes offered by Village Craft and Candle (Container Soy, Millennium Soy, and Freedom Soy) are meant to be used for container candles only and are not suitable for molded, stand-alone candles.

The processing time for orders placed on the Village Craft and Candle website is 2-3 business days, depending on the season. Busy season runs from August to December, and processing times may increase during these months.